Privacy
Policy

TrueTex Roofing (“TrueTex Roofing,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting our website, requesting services, or communicating with our company. This Privacy Policy explains how we collect, use, store, and protect your information, including information provided through our website, contact forms, telephone calls, emails, and SMS text messaging services.

1. Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Full name; phone number and email address
  • Residential or commercial property address
  • Information about roofing inspections, repairs, replacements, or other requested services
  • Appointment requests and scheduling information
  • Insurance-related information voluntarily provided in connection with roofing services
  • Communications, inquiries, and feedback submitted through our website or other communication channels

We may also collect certain technical information automatically when you visit our website, including your IP address, browser type, device information, and website usage data through cookies or similar technologies.

2. How We Use Your Information

TrueTex Roofing may use collected information to:

  • Respond to inquiries and requests for roofing services
  • Schedule and confirm inspections, consultations, and appointments
  • Provide roofing estimates, proposals, and project updates
  • Communicate regarding insurance-related roofing services
  • Follow up on previously requested services or estimates
  • Send appointment reminders and customer service notifications
  • Send promotional messages or special offers when appropriate consent has been obtained
  • Improve our website, customer experience, and business operations
  • Maintain business records and comply with applicable legal obligations

3. SMS Text Messaging and Customer Consent

TrueTex Roofing offers optional SMS text messaging to communicate with customers and prospective customers who have provided appropriate consent.

By expressly opting in to receive SMS messages, you may receive communications relating to roofing inspections, appointment confirmations, service reminders, estimates, project updates, customer follow-ups, and promotional offers, depending on the consent you provide.

Message frequency varies based on customer interactions and service needs. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any text message. For assistance, reply HELP or contact TrueTex Roofing at 737-210-5077 or miguel@truetexroofing.com.

Consent to receive marketing text messages is not required as a condition of purchasing goods or services.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties.

We do not sell, rent, or share SMS opt-in information or mobile phone numbers with third parties for their independent marketing or promotional activities.

4. Information Sharing and Third-Party Service Providers

TrueTex Roofing does not sell personal information to third parties. We may use trusted service providers to assist with website hosting, customer relationship management, scheduling, business communications, and other operational functions.

Such providers are permitted to process personal information only as necessary to perform authorized services on our behalf and are expected to protect that information appropriately. We may also disclose information when required by law, to protect our legal rights, or to prevent fraud or misuse of our services. Our use of service providers does not authorize them to use customer information or SMS consent records for their own marketing purposes.

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, understand visitor interactions, and improve our services. You may adjust your browser settings to restrict or disable cookies, although certain website features may not function as intended.

6. Data Security

TrueTex Roofing takes reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or misuse. However, no electronic transmission or storage system can be guaranteed to be completely secure.

7. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business records, fulfill contractual obligations, resolve disputes, and comply with applicable laws. SMS consent and opt-out records may be retained as necessary to document compliance with applicable messaging requirements.

8. Your Privacy Choices

You may contact TrueTex Roofing to request access to, correction of, or deletion of personal information, subject to applicable legal and business recordkeeping requirements. You may unsubscribe from marketing emails using the unsubscribe instructions provided, when applicable. You may discontinue SMS communications at any time by replying STOP.

9. Third-Party Websites

Our website may contain links to external websites or services. TrueTex Roofing is not responsible for the privacy practices, security, or content of independently operated third-party websites. We encourage visitors to review the privacy policies of those websites.

10. Children’s Privacy

Our website and services are intended for individuals who are at least 18 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected such information without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

TrueTex Roofing reserves the right to update this Privacy Policy to reflect changes in our services, business practices, or legal requirements. Updates will be published on this page with a revised effective date.

12. Contact Information

TrueTex Roofing
New Creation 2C LLC, DBA TrueTex Roofing
1050 Wittenburg
Kyle, TX 78640

Phone: 737-210-5077
Email: miguel@truetexroofing.com

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